Refund Policy
This policy explains general refund and cancellation guidelines for tour inquiries, custom travel plans, vehicle rental, hotel support and travel service coordination.
Submitting a website form or inquiry does not automatically confirm a booking. A booking is only considered confirmed after service details, availability, payment terms and confirmation are agreed.
This page explains how refunds, cancellations and changes generally work for our travel services. Final terms always depend on the confirmed booking, supplier rules and timing.
Inquiry vs Confirmed Booking
An inquiry is not a booking
An inquiry is a request for information or planning support. A confirmed booking requires agreement on services, dates, route, pricing, availability and payment terms.
General Refund Approach
Refund eligibility may depend on the type of service, timing of cancellation, supplier policies, hotel rules, vehicle arrangement, permits, festival season demand and any non-refundable costs already paid to third parties.
Services That May Affect Refunds
Hotel Bookings
Hotels may have their own cancellation rules and non-refundable periods.
Vehicle Arrangements
Driver, vehicle and route commitments may affect cancellation charges.
Festival Tours
Festival-season bookings can be limited and may involve stricter cancellation conditions.
Trekking and Adventure Plans
Permits, logistics, guide/porter arrangements and support costs may affect refunds.
Custom Itineraries
Planning and coordination work may involve administrative costs.
Third-Party Services
Any amount paid to outside service providers may follow their own policies.
Cancellation Timing Guide
| Cancellation Stage | General Guidance |
|---|---|
| Before Confirmation | No booking refund issue because no confirmed service exists. |
| After Confirmation | Refund depends on agreed terms and any committed costs. |
| Close to Travel Date | Cancellation charges may apply depending on hotels, vehicles, guides and suppliers. |
| During Trip | Refunds may not apply for unused services caused by late cancellation, no-show or traveler decision. |
| Weather / Road Issues | Alternative plans may be discussed, but refunds depend on service status and provider policies. |
Non-Refundable or Partially Refundable Costs
- Hotel advance payments after cancellation deadline.
- Vehicle reservation or driver commitment costs.
- Permit or administrative charges where applicable.
- Guide/porter/logistics commitments.
- Festival or peak-season supplier charges.
- Bank/payment transfer charges if applicable.
- Services already used.
How to Request a Refund or Cancellation
- 1
Contact us early
Reach out as soon as possible so we can review options.
- 2
Share booking details
Booking name, travel date, route and service details.
- 3
Explain the reason
Tell us the cancellation reason or what needs to change.
- 4
We check supplier status
We review hotel, vehicle, guide and supplier commitments.
- 5
Refund or adjustment options
We share refund or change options based on the booking terms.
Changes Instead of Cancellation
Where possible, we may help adjust travel dates, route, hotel, vehicle or itinerary instead of cancellation. Changes depend on availability, supplier rules and route conditions.
Questions travelers ask
Need help with a booking change?
Reach out and we'll review your options based on supplier rules and timing.