Terms & Conditions
These terms explain general conditions for using our website, submitting travel inquiries and arranging tours, vehicle rental, hotel support and travel services.
Effective from website launch date.
By using the Chaqon Global Tours website, submitting forms, contacting us, or requesting travel services, you agree to these general Terms & Conditions. These terms apply to website use, tour inquiries, custom itinerary planning, vehicle rental support, hotel booking support, guide support, festival tours, trekking inquiries and travel coordination.
Website Use
- Website content is provided for general travel information and inquiry purposes.
- Destination details, routes, availability and travel conditions may change.
- We may update website content, pages, services and policies when needed.
- Users should provide accurate information when submitting forms.
- Do not misuse website forms, submit spam or provide false details.
Inquiries and Bookings
Inquiry is not a confirmed booking
Submitting an inquiry through the website, popup, WhatsApp or email does not automatically confirm a booking. A booking is confirmed only after services, dates, pricing, availability and payment terms are agreed.
Travel Service Conditions
Custom Tours
Routes, hotels, transport and activities depend on availability, season and traveler requirements.
Vehicle Rental
Vehicle type, driver support and route suitability depend on availability and road conditions.
Hotel Support
Hotel availability, room category and final rates depend on hotel confirmation.
Guide Support
Guide availability depends on destination, date, language requirements and service type.
Festival Tours
Festival dates, access and schedules may change due to local announcements, weather or other conditions.
Trekking & Adventure
Adventure travel requires fitness, preparation, route flexibility and acceptance of changing conditions.
Traveler Responsibilities
- Provide accurate travel details.
- Carry valid ID/passport where required.
- Respect local communities and cultural rules.
- Follow guide/driver/local instructions.
- Avoid illegal, unsafe or disrespectful behavior.
- Prepare suitable clothing, gear and medicine.
- Understand that weather, road conditions and delays can affect plans.
- Keep personal belongings safe.
Availability and Changes
| Area | Terms |
|---|---|
| Hotels | Subject to availability and hotel policy. |
| Vehicles | Subject to vehicle availability, route and group size. |
| Routes | May change because of weather, road or safety conditions. |
| Festivals | Dates and schedules should be confirmed before travel. |
| Trekking | Requires route, permit and fitness review where applicable. |
| Prices | May change based on season, fuel, hotel, vehicle and service availability. |
Third-Party Services
Some services may be provided by third parties such as hotels, drivers, guides, transport providers or local partners. Chaqon Global Tours may help coordinate these services, but each provider may have its own rules, availability, quality standards and cancellation conditions.
Travel Risk and Limitations
Travel may involve delays, road changes, weather conditions, landslides, route closures, illness, personal emergencies, supplier issues or other unexpected events. We aim to assist travelers with planning and coordination, but we cannot guarantee that every trip detail will remain unchanged.
Payments, Cancellations and Refunds
Payment terms, cancellations and refunds depend on the confirmed service and agreed booking details. Please also read our Refund Policy for more information.
Privacy
Information submitted through the website is handled according to our Privacy Policy.
Contact
For questions about these terms, please reach out:
Email: hello@chaqontours.com
Phone / WhatsApp: +92 327 3950904
Office: Near Shahi Mosque, Lower Chitral, KPK, Pakistan
Questions travelers ask
Have a question about travel terms?
We're happy to clarify any term before you book.